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Mercure Hotel Stuttgart City Center
4 DEHOGA stars - DEHOGA classified

Stuttgart

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Rooms & price

Room 9

Meeting room

Details
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Privilege room with double bed and shower/toilet

Details

Privilege Rooms with air conditioning in a peaceful location overlooking the courtyard. For added comfort: VIP bathroom including bathrobes, mineral water, tea and coffee facilities and free newspaper in the room. WIFI and late check-out also included.


Room facilities: Air conditioning, Internet access in room, Minibar, Safe, TV, Telephone in the room, WiFi gratuit, coffee maker, hairdryer, non smoking room sanitary facilities: lavatory and shower

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Privilege room with queen-size bed and shower/toilet

Details

Privilege Rooms with air conditioning in a peaceful location overlooking the courtyard. For added comfort: VIP bathroom including bathrobes, mineral water, tea and coffee facilities and free newspaper in the room. WIFI and late check-out also included.


Room facilities: Air conditioning, Internet access in room, Minibar, Safe, TV, Telephone in the room, WiFi gratuit, coffee maker, hairdryer, non smoking room sanitary facilities: lavatory and shower

Availability Calendar

Privilege twin room with shower/toilet

Details

Privilege Rooms with air conditioning in a peaceful location overlooking the courtyard. For added comfort: VIP bathroom including bathrobes, mineral water, tea and coffee facilities and free newspaper in the room. WIFI and late check-out also included.


Room facilities: Air conditioning, Internet access in room, Minibar, Safe, TV, Telephone in the room, WiFi gratuit, coffee maker, hairdryer, non smoking room sanitary facilities: lavatory and shower

Availability Calendar

Standard room with shower/toilet

Details

Our Standard Rooms are ideally suited to your needs. In addition to a TV and telephone, rooms feature a high-quality bed, seating, a functional desk space with free WIFI and air conditioning.


Room facilities: Air conditioning, Coffee and tea cooking facilities, Handicapped accessible, Internet access in room, Safe, TV, Telephone in the room, WiFi gratuit, hairdryer, non smoking room sanitary facilities: lavatory and shower

Availability Calendar

Standard twin room with shower/toilet

Details

Our Standard Rooms are ideally suited to your needs. In addition to a TV and telephone, rooms feature a high-quality bed, seating, a functional desk space with free WIFI and air conditioning.


Room facilities: Air conditioning, Coffee and tea cooking facilities, Internet access in room, Safe, TV, Telephone in the room, WiFi gratuit, hairdryer, non smoking room sanitary facilities: lavatory and shower

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Sterne buchen Doppelzimmer inkl. Frühstück

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Sterne buchen Einzelzimmer inkl. Frühstück

Details
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Superior room with queen-size bed and shower/toilet

Details

In addition to a TV and telephone, our Superior Rooms overlooking the peaceful inner courtyard feature a high-quality bed, comfortable seating and a functional desk space with free WIFI access and air conditioning.


Room facilities: Air conditioning, Coffee and tea cooking facilities, Internet access in room, Safe, TV, Telephone in the room, WiFi gratuit, hairdryer, non smoking room sanitary facilities: lavatory and shower

Availability Calendar

Information service supplier

Description

If you value a central location, the 4-star Mercure Hotel Stuttgart City Center is the ideal choice for you. All 174 rooms have air conditioning and free WIFI. Our meeting area includes six rooms that can be combined to hold up to 200 people, who have easy access to the hotel by train, as the main train station is 875 yards away. The nearest highway is the A81, just 1.2 miles away, while the airport and exhibition center are 9.3 miles away. You can park your car in our indoor car park.

Directions for public transport

Subway U6, U7, U12, U15 to stop "Stadtbibliothek", duration 1 minutes

Conditions/extras

Front desk open 24h

Pets: 9.- EUR per pet / per night

Free WiFi

Garage: 14.- EUR per night

 

Directions by public transport from Stuttgart airport

U6 in direction Gerlingen to stop "Stadtbibliothek", duration 34 minutes

Facilities & information

General hotel features
  • Air conditioning in public areas
  • Bar
  • Handicapped accessible
  • Non-smoking host
  • Public barrier free facility
  • Restaurant
  • Special ticket public transport
  • WiFi gratuit
  • elevator
  • garage
Pets
  • pets permitted
Safety and sanitation measures
  • Accommodation is disinfected between stays
  • Adequate ventilation
  • Breakfast in the room/appartment
  • Contactless check in / check out
  • Contactless payment
  • Guests can indicate that the property will not be cleaned during their stay
  • Hand disinfectant dispenser in general areas
  • Notice signs
  • Regular cleaning and disinfection of surfaces, door handles and handrails
  • Use of cleaning agents effective against the coronavirus
Individual Classification
  • Dehoga-Hotelklassifizierung
Capacities
  • Group 16 - 25 persons
  • Groups 26 - 50 persons
  • Groups 51 - 70 persons
  • Groups 71 - 100 persons
  • Groups bigger than 100 persons
  • Groups up to 15 persons
Sustainability
  • Planet21
  • Sustainability certification
Regionale Steuerung Tportal
  • TrustYou
Wellness & Recreation / Sports
  • fitness room
Payment Options
  • American Express
  • Diners Club
  • EC-Card / Maestro
  • Mastercard
  • Payment in cash
  • Visa

Recommendations

Summary of 2109 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel. Learn more

Very Good
4.1

Very good business hotel. Located near shopping areas and the city center. Fantastic service.

"WiFi fast and stable enough" "Mall right next to the hotel"
Location (4.5)
WiFi (4.3)
Service (4.1)
Breakfast (4.0)
Cleanliness (3.4)
Room (3.3)
Amenities (2.9)
Food (2.7)
Comfort (2.6)
Value (2.3)
Wellness Area (2.2)
Bar (2.1)

, Wed 20 March 2024

"Hotel is good, very close to city center. Breakfast with everything needed. Only point was room key. 4 time di not worked."

Source: TrustYou Survey

, Sun 10 March 2024

"Hotel was well located, clean and similar to other Mercure’s I’ve stayed in Germany."

Source: TrustYou Survey

, Sun 28 January 2024

"I was granted 5 hours free parking upon manager’s discretion. Many thanks again."

Source: TrustYou Survey

, Wed 17 January 2024

"The room was clean. The fitness rooms are small but well equipped. I booked a room for one adult and child but there was only one pillow and cover on the bed. However the Staff at the reception was friendly and helpful. I recommend to become a member to receive a nice discount and welcoming drink."

Source: TrustYou Survey

, Sat 6 January 2024

"Nice stay"

Source: TrustYou Survey

, Mon 11 December 2023

"We were in Stuttgart just for one day, there was no check in till 3 pm which was mentioned before. At 3 pm my husband checked in and paid, we went to the room and the room was not empty, the last guest was in the room and she didnt check out. It was so confusing and we were shocked because we have a child and I am pregnant it we were too tired. Then I went to the reception, explained to them , they were so bad to handle , they didnt listen to me and told me my room card worked. I explained to them that the problem was not the card, still could not see other guest in the system. Then they asked their manager, he could not talk in German, just English ( I can speak both of them) and then he gave us another room but said that we didnt pay, I checked with my husband and he did pay!!! We were in the room just one blanket and one pillow. Then I have to ask to bring more blanket and pillow!!! I am working in NH hotel and like all the other people I was in so many hotels. Never ever had this exprience. They never ever said sorry or any reaction to their bad management. I dont suggest this hotel and I never ever go to this chain ever again!!"

Source: TrustYou Survey

, Thu 7 December 2023

"Was the air system fixing from 8.00-11.30 in the neighbour room. So no good sleep after late night arrival and no chance to do very important webinar in the room till checkout"

Source: TrustYou Survey

, Mon 4 December 2023

"Even though I am a silver member, I specifically book with a request for early check-in 1. I was disappointed I was not given provided the request, as I had previously. Not even checking my reservations I was rejected, and at the same time I need to pay additional 30 Euro for early checkin. 2. I was felt welcomed by the duty manager in the morning. 3. I was offered a welcome drink voucher as silver member 4. I was charged for payment for the 5 nights + the 30 Euro 5. The checkout team was extremely helpful and I am very impressed on Friday evening. They mentioned that I shouldn't be charge / make payment to my credit card.. Very help and feel welcomed."

Source: TrustYou Survey

, Mon 20 November 2023

"I’m a regular at Mercure Stuttgart. The service is overall good but very dissatisfied with house keeping service."

Source: TrustYou Survey

, Sun 19 November 2023

"Front of house, reception, were very helpful and gave excellent service. Housekeeping was lax."

Source: TrustYou Survey

, Wed 8 November 2023

"Pros: Very clean room, comfortable bed, wifi decent for remote working. Cons: Breakfast is extortionately priced at €25. Fortunately, there are other places to eat close by. Accor allows you to book late check out up until 18:00 when booking. This is great if you want to work in the room during the day. I informed the reception on arrival that I'd be staying in the room until 18:00. Then, at 12:30 I received a phone call from reception while I was in a meeting. 10 minutes later someone came to the room to ask me when I was going to leave - even though I had already told reception and paid for the room until 18:00, in the process disturbing my meeting. I reminded reception when I went for lunch that I would be using the room until 18::00. Then I received another call while I was in an online meeting at 17:30 from reception. This points to both communication issues in the hotel and a total lack of customer service. If they have problems with allowing the room to be booked until 18:00, don't offer it - it's as simple as that."

Source: TrustYou Survey

, Tue 24 October 2023

"The hotel was well located and room as expected but we were very dissapointed that on a Friday evening, there was a rope across the bar & restaurant entrance. We were told that they never open either on a weekend ! This was a real shame as it looked ok. The bar could have easily been serviced by reception staff as & when required. Also 25 euro for parking is excesive. Should be 10euro max for guests."

Source: TrustYou Survey

, Mon 23 October 2023

"Bathroom not cleaned properly"

Source: TrustYou Survey

, Mon 25 September 2023

"This hotel has a diversified staff and well trained with appropriate customer services assistance."

Source: TrustYou Survey

, Mon 18 September 2023

"Very comfortable hotel, and very kind people in the staff"

Source: TrustYou Survey

, Wed 13 September 2023

"location is good, facilities are quite good. Toilet bad design, water spilled everywhere after shower even the door is closed. In the morning, there are construction noises in the hotel, it lasts not so shortly, a bit surprised by that."

Source: TrustYou Survey

, Sun 10 September 2023

"The hotel is well located and suits for me as I need to commute daily to Böblingen. Also arriving late from another city with the train, is easy to walk to the hotel. The hotel is clean and people is friendly at the reception"

Source: TrustYou Survey

, Thu 24 August 2023

"Been a regular I love the kindness and behaviour of the Staff, they are very good, Empathetic"

Source: TrustYou Survey

, Mon 14 August 2023

"Very friendly."

Source: TrustYou Survey

, Tue 8 August 2023

"Hotel was good aswell as the breakfast and location. However, the A/C didn’t work and it was hit inside the corridor and also the room. I set my A/C to 18.5 degrees but it felt like 30 inside my room."

Source: TrustYou Survey

, Sat 22 July 2023

"Our room was hot all three nights. The bed was made with one sheet instead of two for two people. The toilet paper was not replaced. The coffee pods were not topped up. Each required a visit to reception. We were provided with out complimentary drinks voucher but the bar was closed. Incorrect instructions proved reception on the best way to attractions."

Source: TrustYou Survey

, Fri 21 July 2023

"Close to the Shopping mall and public transport. Comfortable stay for the week and nice choice for breakfast."

Source: TrustYou Survey

, Wed 19 July 2023

"Hotel well located, close to metro and shopping center. Accor Mercure standard quality as excepted"

Source: TrustYou Survey

, Tue 11 July 2023

"We were not allocated the Privilege room I had booked and paid extra for. We were given a room with 2 single beds (not Queen) and the "Inner Court Yard location" was actually a Car Park view. The room itself was acceptable - clean and tidy with sufficient space. The shower has good water pressure, though water escaped the shower cubicle through the gap in the shower door (poor design/installation), wetting the bathroom floor every time. We had to request additional bath mats each night to soak up the water. The Car Park was expensive (street parking on the adjacent side street was available) and cramped to navigate. The ticket machine was not easy to reach with each entry/exit. I got locked in the lift corridor for 10-15 minutes one evening when my keycard wouldn't open the door. Security had to attend to allow me to access. Reception was adequate, not friendly, proactive or helpful, but did their job. Location was acceptable - on a main road with a Shopping Centre 5 minutes walk away."

Source: TrustYou Survey

, Tue 4 July 2023

"The location is good, but in comparison to some other Mercure Hotels, this was a bit less luxurious. But overall, the stay was good."

Source: TrustYou Survey

, Mon 3 July 2023

"It was satisfactory."

Source: TrustYou Survey

, Fri 30 June 2023

"The overall experience was seriously affected by the fact that I raised issues regarding the temperature of the room over and over and nothing was done or maybe could have been done to help the situation. As a result I had some of the worst nights i've had in hotels. Considering the hot summer temperature/weather during my visit to Stuttgart, the hotel air conditioning in the room was not functioning, leaving the room extremely hot. I raised this issue 3 times with the hotel, on one occasion a technician/staff was sent over who apparently tried to restart the system to no avail. on one of my calls the hotel confirmed there was nothing more they could do regarding the temperature, saying it was equally hot all over the hotel. The hotel certainly needs to sort out their air conditioning system as i was unable to sleep during my entire stay. I was sweating profusely all night long through my stay there (2 nights without sleep). Very disappointed."

Source: TrustYou Survey

, Mon 26 June 2023

"The hotel attend what I expected. The breakfast is my highlight. The only problem I had was regarding the receipt I could not have it printed during my time in the hotel, and also the reception forgot to sent it to me by email, so I had to call asking again."

Source: TrustYou Survey

, Wed 21 June 2023

"Just perfect"

Source: TrustYou Survey

, Mon 19 June 2023

"Having to renew our keys on the second day for the same room because they were under two different names was very time-consuming requiring us to have to wait at the front desk for a long time. The breakfast was excellent, although they did not have our names on the guest list requiring someone to go to the desk to check. The room was very nice and clean."

Source: TrustYou Survey

, Fri 16 June 2023

"I was quite disappointed by the unfriendlyness and unhelpfulness of the staff. Mercure is (at least in France) a pretty decent hotel chain and I’m used to having a better service. For exemple, the first day I asked the front desk (I was the only customer at that time, so the staff didn’t seem to be busy) how to get from the Hotel to the Carls Brauhaus using the public transport, their answer was: « google it » That’s indeed an option, but not a very polite way for a concierge to help a customer. Also, it’s a pitty that we cannot pay the parking at the machines using credit card, I had to go back to the front desk. In general the stay was OK, but buy far my worst experience in a hotel in Germany, at least concerning the friendlyness and willing to help of the staff. No lactose free / vegetable yogurt for breakfast (just a vanilla, chocolat or caramel desert that the staff calls yogurt but which is anything but yoghurt."

Source: TrustYou Survey

, Thu 15 June 2023

"the breakfaxt was horrible. Acrambled eggs were burned and cold. Bacon was empty. Baked beens were cold (they should be completely heated in the kitchen before being put into the serving warmer in the breakfast room!). In my room, there was garbage from a prior guest in the garbage can under the desk. Water in the sink barely ran out."

Source: TrustYou Survey

, Thu 8 June 2023

"I wish you could have provided a fridge in the room and also with some milk provided to cater for people are traveling from further countries and want to drink yoghurt or probiotics for travel sickness."

Source: TrustYou Survey

, Mon 29 May 2023

"Good room, conventient location. The shower was also very good. The roomkey stoped working so needed help from recepetion and the room could use som fresh air so I kept the window open."

Source: TrustYou Survey

, Sun 28 May 2023

"Very well positioned hotel, it is clean, rooms are comfy, good value for money. I've got an upgrade of The room which was excellent and the staff is friendly and polite."

Source: TrustYou Survey

, Sun 28 May 2023

"Room is very dusty. All the furniture is unwiped, including the coffee maker - even though it's complimentary, it does not look clean to drink from. Bedsheet and pillows are clean. Hair dryer is nothing but lousy."

Source: TrustYou Survey

, Tue 23 May 2023

"Great experience, no car park"

Source: TrustYou Survey

, Mon 15 May 2023

"There is no different between a premium rooms when I booked from Accor and a room booked through Bookings from my colleagues"

Source: TrustYou Survey

, Wed 10 May 2023

"Well situated hotel near a modrn shoping center+restaurants, good room but bad cleaning which hampered the stay"

Source: TrustYou Survey

, Mon 8 May 2023

"The room and the service of reception counter were very good."

Source: TrustYou Survey

, Sat 6 May 2023

"The hotel was well located next to Milaneo shopping mall and within 20 minutes walk to Stuttgart HBF. There were many pictures of Porsche in the hotel which I found it very cool because I am a Porsche fan myself. The room was clean and tidy. I wish there was a minibar but it’s okay. Everything in the room works as normal. Overall my wife and I had a pleasant stay at this hotel and the hotel staff were friendly. I’ll definitely choose this hotel if I visit Stuttgart again."

Source: TrustYou Survey

, Thu 27 April 2023

"At checkin, the employee started to write down my credit card number after I made a payment on the terminal successfully. This felt suspicious just for booking a breakfast Then at 9:30pm he tells me the restaurant closes at 10 pm after longues minutes of verifications At 9:45, I am told they cannot serve food…. I am starving, they don’t even serve snacks at the bar. In the bedroom, the bed is not done. The sheets are folded on top of it. I had to prepare for a long day of work the next day, this whole experience felt like a bad joke. Finally, the lobby booked at taxi in tjr morning for us, but once arrived the driver randomly picked up another group. The stars granted to this hotel are far from being deserved."

Source: TrustYou Survey

, Sat 15 April 2023

"Booked a romantic package as it was my wife’s birthday during our stay. The hotel prepared the room so well, very happy as my wife was surprised and emotionally happy!"

Source: TrustYou Survey

, Tue 4 April 2023

"Small rooms, but comfortable and clean. Good location. Friendly staff and excellent breakfast buffet. All this to a decent price."

Source: TrustYou Survey

, Mon 3 April 2023

"Nice hotel with many amenities. Clean and quiet room, very spacious. Great breakfast offer and good service."

Source: TrustYou Survey

, Sun 26 March 2023

"Good spread of breakfast; Fast check-in;"

Source: TrustYou Survey

, Thu 23 March 2023

"The complete experience - starting from check in to check out was extremely smooth. Nicely located close to 2 UBahn stations and close to Stuttgart Hbf"

Source: TrustYou Survey

, Fri 10 March 2023

"I have been staying at the Mercure in Stuttgart for years now. Everything would go well, until this time. On my arrival was a certain "Mr. Kopp" at the reception. He was very impolite, starting yelling at us about the parking (which we paid €18 for) and thought nothing would happen. We summoned his Manager and complained. He also didn't know what he was doing. He couldn't find our reservation although we were already checked in online. And he wouldn't let us pay with a bank card, he insisted we pay with the card that we left to hold the room. We didn't do that either, and let the manager redo it the way we wanted. I am not sure how a reputed hotel like the Mercure hires people like that, or lets them treat customers that way. But right around the corner from the Mercure is the Hilton Hotel and the Prima Inn at the Milaneo Mall. I'm going to have to try them the next time I am in Stuttgart. Thanks"

Source: TrustYou Survey

, Thu 16 February 2023

"Room and hotel was well maintained. Staff were courteous and helpful."

Source: TrustYou Survey

, Thu 16 February 2023

"Really could not understand why there was a blanket for a single bed on the queen size bed. Atmosphere of the hotel felt a bit outdated and breakfast was also average. Nothing special."

Source: TrustYou Survey

, Wed 15 February 2023

"Fast check in/out Rooms in good conditions Breakfast variety good WiFi fast and stable enough for HD streaming Nice location"

Source: TrustYou Survey

, Mon 13 February 2023

"All good. Good location and ambience"

Source: TrustYou Survey

, Sun 12 February 2023

"It was fine but blanket was just for a single use - not enough"

Source: TrustYou Survey

, Mon 6 February 2023

"Everything was quite well. We enjoyed the room (everything comfortable) as well as the breakfast. Only the person that received us at the front desk on Friday night was a bit rude and didn't explain everything fully"

Source: TrustYou Survey

, Mon 30 January 2023

"Stayed for one night and were able to do a comfortable Online Check-In. Room was nice and clean, we had a good stay. Booked a room with two seperated beds though and we got a normal double room with a Queensized bed. Did not bother us as personally, but the room type was not the one we booked."

Source: TrustYou Survey

, Mon 30 January 2023

"Very good"

Source: TrustYou Survey

, Wed 18 January 2023

"Pleasant, clean room"

Source: TrustYou Survey

, Wed 18 January 2023

"Basically everything was as expected. The closed restaurant is okay for a Sunday night but the bar with a few basics should be open."

Source: TrustYou Survey

, Sat 14 January 2023

"Difficult arrival as there is nowhere to stop the car other than in the car park, so there was no assistance with luggage. The check in staff were unfriendly, and there was no recognition of my ALL membership. (The staff at checkout were pleasant and very helpful - big contrast) The hotel has no bar, restaurant or minibar available. The room was extremely small. The bed was far too soft. The pillows were practically non-existent (they had so little stuffing that they were flat). In the bathroom the shower was so small it was impossible to close the door without impaling oneself on the tap assembly. The towels were thin and small. Overall not a great advertisement for Accor."

Source: TrustYou Survey

, Sun 8 January 2023

"Check in/out takes definitely longer than other locations. Rooms in good conditions / Wifi fast and stable enough for HD streaming. Cost for car park ok for this location. Room service ok, unfortunately coffee not topped up daily. Personal food disposed….. no apologies… Breakfast 25€ would be ok if Buffet available…. Unfortunately warm breakfast just on request for environmental reason?!?! Not for a 4* hotel 🤔. Discussions and modifications at really every check out 😩 … additional charges breakfast or wrong billing adress etc… and full payment at check in.. for business… no way… never again!!!"

Source: TrustYou Survey

, Sun 8 January 2023

"Nice room, safe defect, breakfast service slow"

Source: TrustYou Survey

, Tue 3 January 2023

"I was expecting other type of hotel when i decided to book a 4 star hotel. the room was not even bigger than expected, had no fridge and only a shower. i dont really know the difference between a 4 star hotel and a 2/3 star hotel, but it really left alot to be expected."

Source: TrustYou Survey

, Sat 31 December 2022

"Overall great Stay. Friendly staff and quality service. Only downside was restaurant Was Closed"

Source: TrustYou Survey

, Mon 12 December 2022

"The quality of the rooms, range and quality odf services are not as they should be 4 star hote. I would rate your hotel as 2 - 3 star maximum."

Source: TrustYou Survey

, Tue 6 December 2022

"Overall ok stay - basic amenities, friendly staff."

Source: TrustYou Survey

, Tue 6 December 2022

"We check in about 11 am and the room is ready for us. Staffs are very nice. Complementary drink were great."

Source: TrustYou Survey

, Sat 3 December 2022

"In general, pleasant stay. Staff at reception desk were mostly helpful."

Source: TrustYou Survey

, Thu 1 December 2022

"Good value, fast check-in and check-out."

Source: TrustYou Survey

, Fri 25 November 2022

"the bed was not good at all."

Source: TrustYou Survey

, Sun 20 November 2022

"Pleasant experience the hotel is in a nice location. Would stay here again."

Source: TrustYou Survey

, Fri 28 October 2022

"I love the location, the receptionist was also nice"

Source: TrustYou Survey

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