Julian G., Mon 21 October 2024
"This was my first stay in a Maritim hotel, even though I visit Germany quite frequently, and have been a MyMaritim member for nearly 2years now.
This review is based on a 5 night stay, this review was for one night booked directly on the Maritim website, and another 4 nights booked previously through Booking.com, and you will find my same review on their website.
I had read most of the guest reviews on hotel website and Booking.com before making a reservation, and some did concern me, however most complaints should never have needed to be included in a review, as people should just sort the issue out during their stay. I also emailed the hotel direct BEFORE my arrival to check the room and bed type was correct, then there is no argument necessary when you arrive.
Considering the size of the hotel and the number of rooms it has, as well as conference facilities, I think the service is excellent.
I would agree that the air conditioning is not good, or in my case non-existent as I was advised that it had been turned off to cool as it was autumn and cold outside, this was not the case during my stay in October and room was very hot, and I had to sleep with window open which was noisy.
It is about a 15 minute walk to the main shopping area with restaurants and bars etc. but there is a tram stop a 3 minute walk away from hotel, which takes 4-5 mins to get to this area. There are also a few restaurants near the hotel, as well as the coffee shop, restaurant and piano bar in the actual hotel.
Yes, breakfast can get busy, but with over 550 rooms, this is to be expected, however I always got a table, and on Saturday & Sunday they also opened up the adjoining main restaurant and large conference room fir additional space, which was a very sensible thing to do.
There always appeared to be a large amount of staff on duty, and I can honestly say everyone I met was very friendly, polite and professional. Especially Patrick and the rest of the team in the piano bar, who always gave an excellent service, even when the bar was very busy, so thank you.
Overall, I had a great stay, and would stay again, although probably not in summer due to air conditioning issues commented by other guest reviews."
Source: TrustYou Survey